Booking a consular appointment in London

Katerina Galkina · EN · 07/10/2026

Choose the office and specific service

Start with your country's official foreign-ministry directory. In London, the embassy address, consular reception and passport service may be different. For example, Ukraine's MFA lists its UK offices ↗, while Russia's Consular Department has its own UK directory ↗.

Check the consular district and service category: passport, notarisation, citizenship, certificate or collection. A slot for one service may not permit another. Ask about children, representatives and multiple applications; a family appointment does not always mean one booking covers everyone.

Complete forms and booking separately

In many procedures, a preliminary form generates an application reference without booking attendance. Complete both stages where the instructions require them, and check the date, time, office and applicant's name in the confirmation.

Ukraine's electronic queue operates through e-Consul ↗, using an electronic signature, Diia Signature or NBU BankID. Booking is free. Russian passport portals and reception systems have their own arrangements; follow your office's link rather than an unrelated advertising page.

If no appointment is available

Use the published waiting list where provided and respond promptly to offers. Ukraine's MFA explains that waiting-list allocation is automatic: the consul cannot arbitrarily move someone forward. No available slot does not mean the underlying service has been refused.

For a documented urgent case, contact the official channel with the required action, deadline and reason. The office determines emergency arrangements and exceptions. An expiring passport or purchased ticket does not guarantee walk-in service.

If electronic identification fails, explain the method and stage involved and attach a redacted error image. Do not give an intermediary bank access, your electronic signature or login codes to obtain a slot.

Confirm attendance and prepare the documents

Keep the confirmation and check any reconfirmation requirement or cancellation rule. Review the current checklist, originals, copies, photographs and payment method before attending. An unfinished form's reference alone is not an appointment.

If using the separate DP Document service in London ↗, its rules require the original SMS/Viber on the registered phone; this is not a universal consular rule. Release unwanted slots through the official process. Keep a support reference after a technical failure so staff can reconstruct what happened.